Shipping policy

Shipping Costs

• FREE SHIPPING on all orders (no minimum purchase).

Order Processing

• Processing Time: 1-3 business days (Monday-Friday, excluding UK public holidays).

• Cutoff Time: Orders placed before 6:00 PM GMT will begin processing the same business day. Orders placed after 6:00 PM GMT will be processed the next business day.

Delivery Times & Methods

Carriers Used: Royal Mail, Yodel, YunExpress, The Post Office
Note: Delivery times may vary slightly depending on your location and carrier logistics.

Order Tracking

• Once your order ships, you'll receive an email with tracking instructions.

• You can also track your order on our website HERE.

• For tracking assistance, contact us at: contact@bengny.com

Shipping Delays

While we strive for on-time delivery, rere delays may occur due to:

• Carrier logistical issues

• Unforeseen circumstances (e.g., natural disasters, strikes)
  If your order is affected by a delay, we will notify you via email.

Failed Delivery & Address Issues

Incorrect Address or Missing Recipient:

• If a package cannot be delivered due to an incorrect address or recipient absence, it will be returned to us

• We will either:

  • Issue a full refund (including shipping costs)

  • Reship to the correct address (if provided)

Carrier-Related Failed Delivery:

• If the carrier fails to deliver (e.g., lost or returned due to carrier error), we will issue a full refund, including shipping costs

Lost or Damaged Packages

Lost Packages:

• Lost: Not delivered within 15 business days of the estimated date? Contact us at contact@bengny.com for replacement/refund.
  

Damaged Packages:

• Report damaged items within 30 days of delivery

• Provide clear photos/videos of both:

  • The damaged item

  • The original packaging

• Email evidence to contact@bengny.com for resolution

Wrong Address After Shipping

• If notified before shipping, we can update the address

• If the order has already shipped, address changes are impossible

• For returned packages due to wrong addresses, we will:

  • Reship to the correct address (customer provides correct address)

  • Or issue a full refund upon receiving the returned item

Additional Information

• Customs & Duties:

  • All fees and taxes are included in your order total—no additional charges for delivery.

• Returns/Refunds:

  • See our Refund Policy for details.

Contact Information

Doing Business As: BENGNY

Contact Form: click here

Phone: +447424748825

Email: contact@bengny.com

Address: 334 Mare Street, London, England, E8 1HA

Work Hours: 09:00 AM to 06:00 PM GMT (Monday to Friday)

Emails get an answer within 24h.