Refund policy

At BENGNY, we strive to provide our customers with a seamless shopping experience. However, we understand that there may be instances where a return, exchange, or cancellation is necessary. Please review our policy carefully before making a purchase.

Return Policy

Eligibility

• You may request a return within 30 days of delivery.

• Items must be unused, in original condition, and packaging.

• Proof of purchase (order number/receipt) required.

Non-Returnable Items

• Customized/personalized products (made uniquely for you).

• Gift cards.

How to Return

1. Contact Us → Email contact@bengny.com to initiate.

2. Free Shipping → We provide a prepaid return label (no cost to you).

3. Ship Back →Return Address:
   334 Mare Street, London, England, E8 1HA
   

Damaged/Defective Items

• Report within 30 days of delivery with photos.

• We cover return shipping and replace/refund immediately.

Refund Policy

Cancellations

• Cancel within 24 hours of purchase for a full refund.

• After 24 hours, orders cannot be canceled (including customized items).

Approved Refunds

• Processed within 5 business days after we receive your return.

• Funds may take 5–10 business days to appear in your account (varies by bank).

Exchanges

• We offer free exchanges within 30 days of delivery (we cover return shipping).

• Contact contact@bengny.com to arrange.

For any further questions or concerns regarding our return and refund policy, please don’t hesitate to contact us:

Contact Information

Doing Business As: BENGNY

Contact Form: click here

Phone: +447424748825

Email: contact@bengny.com

Address: 334 Mare Street, London, England, E8 1HA

Work Hours: 09:00 AM to 06:00 PM GMT (Monday to Friday)

Emails get an answer within 24h.