1. Are your ceramics really handmade?
Yes. Every ceramic piece is handcrafted by skilled artisans, which means no two items are exactly the same. Slight variations in color, shape, or texture are natural—and part of the beauty of owning something truly handmade.
2. What materials do you use?
We use high-quality, durable clay for our ceramics and organic, sustainable materials such as natural fibers, wood, and eco-conscious finishes for our decor. All materials are selected for both their beauty and longevity.
3. Are your products food-safe?
Absolutely. Our mugs, bowls, plates, and other functional ceramics are made with non-toxic, lead-free glazes that are safe for everyday use.
4. Can I put the ceramics in the dishwasher or microwave?
Most of our ceramics are dishwasher and microwave safe. However, because each piece is handmade, we recommend handwashing when possible to extend the life and finish of your item. Care instructions are always included with your order.
5. Do you ship internationally?
Yes, we ship worldwide. Shipping rates and delivery times vary by destination, and you’ll see the details at checkout.
6. How is my order packaged?
We use eco-friendly, protective packaging to ensure your ceramics arrive safely. Each item is carefully wrapped, and we avoid unnecessary plastics whenever possible.
7. What if my order arrives damaged?
In the rare event that an item arrives broken, contact us within 48 hours with photos, and we’ll arrange a replacement or refund. Your satisfaction is our priority.
8. Can I return or exchange my order?
Yes. We offer hassle-free returns within 14 days of delivery as long as items are unused and in their original condition. For handmade products, we cannot accept returns for slight variations in color or texture—that’s the charm of handmade artistry.
9. Do you accept custom orders?
For special projects or bulk orders, reach out to us. Depending on the artisan’s availability, we may be able to create customized pieces just for you.
10. How do I contact customer support?
You can reach us anytime through our contact page or by email. Our team is responsive and always happy to help with pre-purchase questions or post-purchase support.
